Shipping & Refund/Return Policy
Thank you for purchasing artwork from http://www.chxamaka.com (“we,” “our,” or “us”). This policy explains how we handle shipping, delivery, and returns/refunds for all purchases made through our website.
1. Processing Time
- Orders are typically processed within [3–7 business days] after payment is received.
- Custom or made-to-order items may require additional processing time, which will be communicated before purchase.
2. Shipping Methods & Costs
- Shipping options and costs are displayed at checkout.
- We ship via [UPS, FedEx, DHL, USPS, or specify carrier].
- Buyer is responsible for all customs duties, taxes, or import fees.
3. Delivery Estimates & Risk
- Estimated delivery times are provided at checkout but may vary depending on location and carrier delays.
- Risk of loss transfers to the Buyer once the artwork is delivered to the carrier.
- Tracking details will be emailed once the order has shipped.
4. Refunds & Returns
Original Artworks
- All sales of original artworks are final.
- Returns are not accepted unless the artwork arrives damaged during shipping.
Prints & Merchandise
- Eligible for return within [14 days] of delivery.
- Items must be unused, in original condition, and returned in original packaging.
- Buyer is responsible for return shipping costs.
Digital Downloads
- Due to the nature of digital files, all digital download sales are final and non-refundable once delivered.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within [7 days] of delivery with photos of the issue.
- We will offer a replacement, exchange, or refund at our discretion.
Refund Processing
- Approved refunds will be issued to the original payment method within [7–10 business days] after we receive the returned item.
5. International Shipping
- We ship internationally where permitted. Some artworks may not be eligible for international delivery due to size, materials, or restrictions.
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